Peer to peer support is becoming an important component of mental health treatment. The power of simply going through a similar experience as you can be powerful; at times more than I can offer as a licensed clinician. This blog often talks about how tech is making the world smaller. That connectivity doesn’t need to be face to face to make change either. Supportiv is a great example of combining the need for peer support with technology.
Supportiv is a platform that offers moderated peer support through an application on your phone (it can be used on Iphone and Android devices)…
What makes them unique is the use of artificial intelligence and natural language processing to match users with the appropriate chat room and additional resources deployed user including articles and safety resources. Once signing up, you anonymously enter your concerns and it will find the appropriate group to match your concern. For those not familiar with natural language processing, it takes the language used examines word frequency and themes. The more you type the more supportive … supportiv.. becomes. With over 48,000 unique users they are learning a lot.
There is a small user fee ($00.15 per minute) to assist with infrastructure. They are also transparent in their terms of use that they don’t sell this data to any third parties.
I found this to be an interesting platform. The use of of artificial intelligence to reduce he friction of matching and information provided certainly stands out. They have also thought out the need for crisis services if necessary. If needed, they have the means to move people to a one to one conversation. In the future they are building the platform to refer people to more on going counseling and other social services. So if you are looking for to increase the compacity for peer supports, check out Supportiv. I look forward to following their progress and you can too on…
- Facebook: https://www.facebook.com/Supportiv-479399389129811/
- Twitter: https://twitter.com/SupportivApp
- Instagram: https://www.instagram.com/supportivapp/
- LinkedIn: https://www.linkedin.com/company/supportiv/
