A few weeks ago I reviewed a chatbot “Ask Ana” that I met at #HIMSS18. This was a great product where you can ask questions of your fiscal data (and it even can ask questions you might not have being thinking about). After demoing this, the opportunity arose to learn about a chatbot for clinical care. Conversa Health offers a chatbot for clinical case management.
Similar to the previous chatbot I found Conversa’s user interface to be user friendly and intuitive. I demo’ed two tracks they had available. One was a preventive health screening and the other was discharge follow up a hip replacement. The preventive health screening asked thoughtful questions and provided education along the way…
Interesting.. just got done with the @conversahealth #chatbot demo…user friendly and thoughtful questions on their "Preventive Health" screening… #hitsm #engage4health #mHealth pic.twitter.com/anFJLzOhwe
— Sean Erreger, LCSW (@StuckonSW) April 13, 2018
I knew a little something about preventive health screenings but knew nothing about what it took to recover from hip surgery. It was interesting to walk through the process and answer the questions. I did not know all the answers but felt more knowledgeable after the interactions. It was also helpful in providing feedback…
I found this beneficial on the patient side; also on the back end they offer a lot of tools for providers that interact with it. You get real time insights and alerts to provide care management. Also they provide aggregate data on the population health level. You can come to a greater understanding of where gaps in care and education may exist. These conversational tools can also integrate with your EHR.
To Learn more you can see Conversa Health on their website and follow them on:
- LinkedIn: https://www.linkedin.com/company/conversahealth/
- Twitter: https://twitter.com/conversahealth
